Job Details

Job Description

We are seeking an experienced and passionate CRM Specialist to join our team. This position is essential for managing and improving customer relationships through the implementation and enhancement of CRM strategies. They examine CRM data to identify valuable insights that support the company's goals by working closely with sales and marketing teams.

The ideal candidate will be responsible for

• Leading the implementation and management of CRM systems, ensuring optimal utilization across the organization.
• Collaborating with cross-functional teams, including sales and marketing, to align CRM strategies with overarching business goals.
• Administering and maintaining CRM software, ensuring data accuracy and system integrity, while customizing functionalities to meet evolving business needs.
• Analyzing and interpreting CRM data, generating reports to identify trends, patterns, and growth opportunities for continuous improvement.
• Developing and executing training programs, providing end-user support and documentation to enhance proficiency in CRM processes.
• Contributing to the development and implementation of CRM best practices, ensuring compliance with data privacy and security regulations.

Skills and requirements

• Proficient in CRM system implementation, configuration, and management.
• Strong collaboration skills with the ability to work across diverse teams.
• Analytical mindset for interpreting and deriving actionable insights from CRM data.
• Experience in administering and maintaining CRM software, ensuring data accuracy, and customizing functionalities to meet evolving business needs.
• Competence in report generation, analysis, end-user support, training, and documentation for effective CRM system utilization.
• Up-to-date knowledge of industry trends and emerging technologies in CRM.
• Expertise in translating business processes into CRM workflows, CRM analytics, and ensuring compliance with data privacy and security regulations.

On a typical week

At Heli Technology, our work is characterized by a remote and task-oriented environment. While employees have the flexibility to manage their responsibilities independently, collaboration is key, and everyone remains on call during standard working hours for effective communication. During the first month of collaboration, team members are guided by department leads or the CTO, ensuring a seamless onboarding process. The remote setting, task-oriented approach, and emphasis on collaboration contribute to a dynamic work culture. If both parties are satisfied, the collaboration has the potential to extend beyond the initial trial period.

We offer

• Being a part of a global startup with hyper-growth.
• Exceptional, innovative and dynamic work environment
• Full transparency and open employee communication
• Tremendous growth & career advancement opportunities
• Tuition reimbursement
• Paid time off